DaytonaState.edu inaccessible?

I got this support request from Bob in my email account on the 1st. I’ve been on a self-imposed vacation, so I didn’t get to read it till today:

Hi,

My name is Bob. My daughter, Amy, will start at DB next semester. I am able to connect to the DB website from work, but at home it’s a different story. We attempt to connect at both dbc.edu and daytonastate.edu but all we get is the white screen of “duh” before timing out. At first I thought this may be Vista attempting to protect me from the evils that lurk behind the scene at DB, but Amy’s computer runs on XP and she has the same connectivity issue. Is there something I’m missing here? Any help is appreciated.

Thanks.

Bob

My reply:

Hello Bob,

Sorry for not getting back to you quicker; I’ve been on a vacation from email and my website.

While the requirements for the virtual college are higher, the main site is plain old HTML, CSS, and JavaScript, so it should load fine. Since it’s not, it’s either the college, your Internet provider, or your computer that’s having problems. daytonastate.edu has been working fine for me, so it’s likely not the first, and your Internet provider is unlikely to be blocking the college. So it comes down to your computer.

If you have firewall software, shut it off (usually by right-clicking the icon in the system tray, and then left-clicking “disable”). If the college site works, you know it’s the program’s fault. Look for a “whitelist” or “allowed sites” page in the options, and add daytonastate.edu to the list. This should keep the firewall from blocking you.

If you use Mozilla Firefox, try accessing it in Internet Explorer, and vice-versa.

Try accessing the site at the old address, http://www.dbcc.cc.fl.us/ .

If you have a router, it may have an in-built firewall over-riding your computer. Try resetting it, or check the manual. This is probably not the culprit, because daytonastate.edu shouldn’t be blocked unless you added it to the blocked sites list.

Other than that, call and complain! The number is 386-506-3000. Maybe the techs themselves can shed some light on it.

If your daughter is taking online courses, caution her not to wait till the last minute for any assignments. Get them done a few days early if possible. You never know when the site will go down, or when your Internet connection or computer may have problems. You don’t want to miss the deadlines. Usually, the last second to submit any essays or projects is 11:59:59 P.M. on the due date.

Good luck!
Richard

If you have any support requests and are finding the college unresponsive, feel free to send them on over to thrippr@daytonastate.org or call me at 386-675-4472. I’m a student at DSC, but I’m not taking online courses now so I can’t troubleshoot DSC virtual college (except basic stuff). More and more courses, even completely offline ones, are requiring Internet access for assignments and projects. Unfortunately it’s easy to bump into problems with today’s computers, so it’s always good to have a would-be expert available.

Incidentally, dbcc.edu has been completely obliterated. It’s a shame. dbcc.edu should do an HTTP 301 redirect to daytonastate.edu. Not accounting for subdomains, in Apache, that’s as easy as a .htaccess file in the root of dbcc.edu with this:

<IfModule mod_rewrite.c>
RewriteEngine On
Options +FollowSymLinks
RewriteBase /
RewriteCond %{HTTP_HOST}    ^(www\.)?dbcc\.edu$ [NC]
RewriteRule ^(.*)           http://daytonastate.edu/$1  [R=301,L]
</IfModule>

There’s so much printed material bearing the dbcc.edu web address that it pains me to see the college overlooking this. Even dbc.edu and dbcc.cc.fl.us aren’t doing a 301 redirect, so they show up as duplicate content in Google, reducing the college’s PageRank.

They should hire me. 😎

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